[ she shakes her head, and she brings up a hand to her eyes. she takes a small, shaky breath. ]

No, please don't apologize. Thank you for telling me. That's... [ what can she say in response? it's a terrible experience to have to relive. it's not a trauma she knows personally, but she can try to understand. ]

Being made helpless and powerless compounds the worst feelings, and I don't think loss ever gets easier. This truly is Hell for you. I don't know how to make it better.